This study included (1) a telephone survey of workers and (2) reading of workplace ethnographies and coding information about each organization and its workers. In telephone surveys, students asked workers a variety of questions about their training, activities, coworkers, relations on the job, and attitudes about work. In reading and coding workplace ethnographies, students focused on information about the companies, with particular attention paid to training, work practices, worker resistance, and group relations at work.
This study was conducted with support from the staff at the Center for Survey Research at Indiana University and used the Center's centralized telephone interviewing facility located on the Bloomington campus.
This study was supported by funding from the College of Arts and Sciences at Indiana University-Bloomington.